Multi-year term as default
Ownership is a commitment, not a rota. Engagements run on multi-year terms with contracted service-level objectives — outcomes you can hold us to, not effort-based billing.
Every organisation carries work that still matters but drains the people who should be building what's next. We take it on — completely. Anything outside your core — owned by us.
We take on anything that competes for the attention your core business needs — whether it's old, new, risky, or just inconvenient. You keep the revenue and the relationships; we take full ownership of the distraction.
Ownership is only worth buying if it's contractual. Four terms define every managed ownership engagement — including the one most providers won't sign.
Ownership is a commitment, not a rota. Engagements run on multi-year terms with contracted service-level objectives — outcomes you can hold us to, not effort-based billing.
Explicit reliability targets in the engagement — uptime, latency, correctness — with performance reported against them. An SRE partner who won’t contract against SLOs is selling effort, not outcomes.
Round-the-clock monitoring, on-call and structured incident command — the same reliability discipline as our platform engineering & SRE practice, on every system we own.
Everything code-defined and reproducible — yours to take in-house whenever you choose, written into the contract. A provider who resists that is building lock-in, not infrastructure.
24/7 operations run on the same discipline as our Platform Engineering & SRE practice — the bar is set out in the Always On field guide.
Handing over a system you depend on needs a method you can inspect. Every transfer-in runs the same four stages.
We map the system as it actually is — architecture, dependencies, runbooks, the undocumented jobs and the people who quietly keep it alive.
Tribal knowledge is written down, tested and owned by more than one person — on our side and yours — before anything changes hands.
The estate is brought under infrastructure-as-code: reproducible, auditable, with no snowflake servers and no manual steps that live in one person’s head.
Ownership transfers on a rehearsed plan with tested rollback — and from that point the system, its reliability and its incidents are ours.
The hardest dependencies in an inherited estate are never in the architecture diagram: the shared script nobody documented, the licence that doesn't transfer, the job a parent-company employee quietly operates. Finding them is diligence work; running what you keep is ours. We take acquired systems on entirely — discovered, captured, code-defined and run to contracted targets — so the integration plan doesn't stall on the estate nobody wanted.
We don't just absorb the work — we run it with full accountability, so it never quietly drifts back onto your roadmap.
We take full accountability for whatever we inherit — risky MVPs, end-of-life platforms, acquired systems — so the uncertainty never lands back on your team.
Every decision we make is filtered through one question: does this free your best people to focus on the work that actually grows the business?
We cross-train across every codebase we touch so knowledge is never trapped in one person — ours or yours.
Systems we own run to explicit targets, with observability, alerting and incident discipline — uptime you can read off a dashboard, not take on trust.
Targets are agreed per engagement and reported against — reliability you can read, not take on trust.
Tell us what's pulling your best people off course. We'll come back with a pragmatic plan to take it on — and a clear view of what you get back.
Whatever's pulling your best people away from core business — hand it over. We'll run it, own it, and give you your focus back.